We do all the preliminary work
We enter your roomservice menu, hotel guide, housekeeping and concierge requests. Create the QR codes. Design the app in your corporate identity and explain the app to you and your staff.
Always an extra employee for all your rooms and tables at the same time
Replace your traditional minibar and hotel directory and inspire your guest with Woby, the most advanced guest communication and order app for hotels. So you can spend more personal time and attention on guests.
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Easier for guests
Guests can order room service in all languages of the world, schedule wellness appointments, or provide real-time feedback via Woby.
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Better for you
Hotel guests often overlook extra services. With Woby you attract the attention that your points of sale and services deserve. More satisfied guests and revenue.
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Arranged by us
We enter your menu, create the QR codes and explain the app. We take everything out off your hands so that you can focus on serving orders and your guests.
The last thing you want: dissatisfied guests
- Impatient guests who have to wait to place an order
- A zero profit minibar
- Guests who don't understand your hotel directory
- Have housekeeping rooms cleaned unnecessarily
- Negative reviews after the guest has left
Due to the shortage of staff in the hospitality industry and the peak moments that every hospitality business has to deal with - the guest experience is unintentionally compromised.
As a result, you are much less hospitable than you want and can be, you miss out on revenue, the pressure on staff increases and you sometimes even have to close parts of your hotel.
More staff cannot be found, and existing systems are often not hospitable and user-friendly.
How are you going to solve this? Well, with Woby.
Combine smartphone and tablet
Increase your sales revenue and improve your guest communication
- Order roomservice
- Hotel information
- Inquire about last minute offers
- Local attractions and events
- Digital advertising space
- Respond quickly to guest feedback
Woby is the tireless employee who never disappoints
This is how we get started in 5 steps.
1
Install and practice together
The app runs stand-alone, or deep integrated to your Point Of Sale (POS) or Property Management System (PMS). We look together at what fits best and is easiest in your situation and we do not leave until it works.
2
Guests order and pay via the app
Guests order in all languages of the world whenever and as often as they want. They also have the option to pay immediately or book on room (Room Charge). Without downloading an app on their phone. This way they never have to wait for an employee. That is easier for them and gives you more revenue.
3
You serve the order
You only have to look at the order slips that you automatically receive. You focus entirely on serving your order, your guest and personal contact.
4
We are always there for you
We do not have office hours. We are available 7 days a week for our hospitality entrepreneurs. Because hospitality and service are also the most important to us.
5
Despite staff shortage, we remained open every day
"Woby allowed me to remain fully open on all days, despite our staff shortage. In fact, I was able to serve more guests and really had time to for a talk.
Our orders now automatically arrive at the correct station, drinks at the bar and cold and warm dishes are split in the kitchen. Truly a well-oiled machine."
Eric Kleynen - Camping Beringerzand, Restaurant Patershof & Pannenkoekenhuis Pater Pannenkoek
Woby features which really help you.
Deep POS/PMS integration
With more than 1600 live integrations spread over 54 countries, Woby is the specialist in the field of integrations with your Point Of Sale (POS) system, Property Management System (PMS) or reservation system.
In addition to the fact that the integration must be reliable, secure and stable, it is valuable that Woby has developed all integrations in such a way that all sales areas, departments, size modifiers, must-have and free options are exchanged in the right way with just one click of a button, without having to adjust things in 2 systems. For example, there are always supplements that are only used by the staff and product names for the staff are different for the guests.
Uptime guaranteed
The Woby ordering app exists since 2014. With Woby you are sure of a reliable and solid party with which you are prepared for the future. The solutions are developed in-house with experts in various fields and have active customers in 54 countries. This allows us to guarantee an uptime of 99.9%.
Own branding
Each concept is unique and has its own corporate identity. With Woby, your guests have an uninterrupted experience. We do this by taking over the branding of your concept with your own logo at the top of the menu, taking over colors from each concept and using your own graphics. To make the customer experience even more personal, there is also room for your own (welcome) texts.
Business Intelligence
Through our partnership with Omniboost, Woby can generate deep BI reports. With this, Woby helps the hospitality company to use these insights to steer on product price and offer.
See the link below to a video about Omniboost.
Online menu in all languages of the world
The online menu of the Woby order app can be displayed in all languages (Multilanguage) of the world.
Multi-currency pricing (MCP)
The online menu of the Woby order app can be displayed in all currencies of the world.
Multi language digital room directory
Show your best offers. Our digital room directory in the Woby order app helps to promote additional sales.
With the digital room directory of Woby, guests have the most important information about your hotel in an accessible way. Reach your guests anywhere, anytime with the Woby order app, which doesn't require downloading and troublesome installation. Present eye-catching hotel deals in all the world's languages on your guests' smartphones.
Foreign hotel guests are increasingly experiencing the language barrier between them and the reception or hotel attendant. For Hotels, Woby has developed special features with which the hotel guest can request housekeeping and room service in all languages of the world!
Waiting times and dissatisfied guests, because an employee is not immediately available, are a thing of the past with the digital hotel room directory. It has never been easier to provide your guests with up-to-date information. Make your guests happy, offer them a completely new guest experience and increase their satisfaction with the digital room directory.
Multi language Housekeeping
With the Housekeeping feature, guests can easily ask questions, make suggestions, submit complaints or praise so you can respond quickly. Woby's integrated call button offers your guests a convenient way to make and receive external and internal calls.
Save yourself time and money by updating your guest list and equiping rooms with phones, magazines and televisions. Avoid tedious coordination processes and ensure that guest messages reach the relevant employees quickly and effectively. Give your guests the ability to say no to daily room cleaning so you can reduce your staffing and processing costs.
Nearby
Higher sales revenue. Enable your guests to book hotel services such as room service, wellness appointments or sightseeing tours directly from their room. Involve your hotel shop by selling souvenirs or hotel vouchers, or let your guests book their next stay – without any commission from third parties. Generate additional revenue through partner ads, such as restaurants, stores, car rental companies, and tourism associations.
Concierge
Take your service to a new level.
Does service quality suffer because several employees are unexpectedly ill or because all your employees are busy? Your digital Concierge can't call in sick, doesn't need a break and does just as well at four thirty in the morning as at three in the afternoon. With the Woby Concierge, each of your guests has personal contact. Woby Concierge is always available to help your guests and inform them about all the offers and special features of your hotel.
Roomservice
While hotels have made a profit from minibars in the past, things have changed. Hotels now say that minibars areloss-making. They cost the hotel money even with the increased prices. With Woby, the hotel has the option to replace the minibar by allowing guests to order room service with their own smartphone via Woby. In addition to the additional revenue channel with in-room dining, it is customary that a room service fee is charged per order for an additional increase in revenue. You can easily switch the room service on or off or enter in advance in the Woby portal which times per week room service is active in Woby.
Build engaging customer journeys
Improved communication with your guests during their stay.
Guests love the ability to WhatsApp instead of having to phonecall the front desk. Woby keeps your guests informed of important information about your hotel. Need something? No problem - guests can send a message at any time. With Woby you are able to optimize the way you communicate with your guests and staff. You can inform them about last-minute offers, or let them know about local events that will enhance the experience of staying at your hotel.
Unlimited QR codes
Woby is a specialist in presenting the QR code and supplies accessories in your branding. If you prefer to take care of the QR accessories yourself, this is no problem at Woby, the QR codes can be created unlimited and can be downloaded for free in the Woby portal.
Order on account (summarized bill)
You can turn the online payment function on or off per QR code. At Woby, guests can build up an bill and pay via the regular way at the end of their visit. Furthermore, Woby has functions where the guest can ask service or request the bill. Your guests no longer have to wait for the service.
Payment option with all regular payment methods
With Woby it is possible to let the guest pay directly with his smartphone via, for example, Goolgle Pay or Apple Pay. You can choose per QR code whether or not the order must be paid in advance.
Woby has a integration with the payment platform Mollie. All regular payment methods are supported, such as iDeal, Mastercard, PayPal and Visa. In the Netherlands, iDeal is the most common payment method. Belgian guests preferto pay with Bancontact and German guests are used to paying with Giropay.
Free product photos and Multi layouts
Via the Woby portal you can choose from hundreds of standard product photos for free. The images can be displayed in multiple ways (Multi layouts) on the guest's screen.
Allergen information
According to societies of the World Allergy Organization, the hospitality industry is obliged to the presence of the allergen information (on paper or digitally) and whether the guests have been informed that this information can be requested.
Woby ensures that the hospitality industry can easily comply with this legislation. For each article you can easy checkmark which allergen symbols can be shown with the article in the online menu of the Woby order app.
The guests see the allergen information for each menu item. With Woby, guests have a clear overview of his or her dietary requirements such as gluten free, vegetarian and or vegan.
Supplements
The hospitality entrepreneur determines whether guests can choose mandatory and/ or optional supplements for an article via Woby. For example, a mandatory choice can be configured that a steak must be baked medium, rare or well done and optionally 'extra fries' can be selected.
Information and promotion
In the online menu of the Woby order app, information about your establishment can be shown. With Woby, the hospitality entrepreneur can show actions or promotions in order to promote additional sales or recruit employees.
Category times and Out of Stock
For each product and/or product group you can set which day and between which times the item can be ordered. An article can also be put Out of Stock so that the guest knows that it is (normally) available there but cannot be ordered now.
Order history
Via the Woby order app, the guest has the possibility to look back at previous orders via the order history. Your staff knows exactly where to serve the order and incorrectly taken orders are a thing of the past, even at the busiest times. As a result, the staff is less concerned with taking an order and more with serving optimal guest experience.
Service requests
One of the biggest annoyances of guests in the hospitality industry is when it takes too long before they get the bill. Woby resolves this issue with Service Requests. The guest presses the bell in Woby and is shown various Service Requests.
The guest can decide for himself when he is served. The service requests to choose can be set per QR-code / order location. Some practical examples:
- request for payment via PIN (operation immediately knows what the need is)
- request for cash payment
- request for technical support (example: hotel room)
Advertisement / Landing page
After scanning the QR code, an advertisement landing page can be displayed.
Deep POS/PMS integration
With more than 1600 live integrations spread over 54 countries, Woby is the specialist in the field of integrations with your Point Of Sale (POS) system, Property Management System (PMS) or reservation system.
In addition to the fact that the integration must be reliable, secure and stable, it is valuable that Woby has developed all integrations in such a way that all sales areas, departments, size modifiers, must-have and free options are exchanged in the right way with just one click of a button, without having to adjust things in 2 systems. For example, there are always supplements that are only used by the staff and product names for the staff are different for the guests.
Own branding
Each concept is unique and has its own corporate identity. With Woby, your guests have an uninterrupted experience. We do this by taking over the branding of your concept with your own logo at the top of the menu, taking over colors from each concept and using your own graphics. To make the customer experience even more personal, there is also room for your own (welcome) texts.
Online menu in all languages of the world
The online menu of the Woby order app can be displayed in all languages (Multilanguage) of the world.
Multi language digital room directory
Show your best offers. Our digital room directory in the Woby order app helps to promote additional sales.
With the digital room directory of Woby, guests have the most important information about your hotel in an accessible way. Reach your guests anywhere, anytime with the Woby order app, which doesn't require downloading and troublesome installation. Present eye-catching hotel deals in all the world's languages on your guests' smartphones.
Foreign hotel guests are increasingly experiencing the language barrier between them and the reception or hotel attendant. For Hotels, Woby has developed special features with which the hotel guest can request housekeeping and room service in all languages of the world!
Waiting times and dissatisfied guests, because an employee is not immediately available, are a thing of the past with the digital hotel room directory. It has never been easier to provide your guests with up-to-date information. Make your guests happy, offer them a completely new guest experience and increase their satisfaction with the digital room directory.
Nearby
Higher sales revenue. Enable your guests to book hotel services such as room service, wellness appointments or sightseeing tours directly from their room. Involve your hotel shop by selling souvenirs or hotel vouchers, or let your guests book their next stay – without any commission from third parties. Generate additional revenue through partner ads, such as restaurants, stores, car rental companies, and tourism associations.
Roomservice
While hotels have made a profit from minibars in the past, things have changed. Hotels now say that minibars areloss-making. They cost the hotel money even with the increased prices. With Woby, the hotel has the option to replace the minibar by allowing guests to order room service with their own smartphone via Woby. In addition to the additional revenue channel with in-room dining, it is customary that a room service fee is charged per order for an additional increase in revenue. You can easily switch the room service on or off or enter in advance in the Woby portal which times per week room service is active in Woby.
Unlimited QR codes
Woby is a specialist in presenting the QR code and supplies accessories in your branding. If you prefer to take care of the QR accessories yourself, this is no problem at Woby, the QR codes can be created unlimited and can be downloaded for free in the Woby portal.
Payment option with all regular payment methods
With Woby it is possible to let the guest pay directly with his smartphone via, for example, Goolgle Pay or Apple Pay. You can choose per QR code whether or not the order must be paid in advance.
Woby has a integration with the payment platform Mollie. All regular payment methods are supported, such as iDeal, Mastercard, PayPal and Visa. In the Netherlands, iDeal is the most common payment method. Belgian guests preferto pay with Bancontact and German guests are used to paying with Giropay.
Allergen information
According to societies of the World Allergy Organization, the hospitality industry is obliged to the presence of the allergen information (on paper or digitally) and whether the guests have been informed that this information can be requested.
Woby ensures that the hospitality industry can easily comply with this legislation. For each article you can easy checkmark which allergen symbols can be shown with the article in the online menu of the Woby order app.
The guests see the allergen information for each menu item. With Woby, guests have a clear overview of his or her dietary requirements such as gluten free, vegetarian and or vegan.
Information and promotion
In the online menu of the Woby order app, information about your establishment can be shown. With Woby, the hospitality entrepreneur can show actions or promotions in order to promote additional sales or recruit employees.
Order history
Via the Woby order app, the guest has the possibility to look back at previous orders via the order history. Your staff knows exactly where to serve the order and incorrectly taken orders are a thing of the past, even at the busiest times. As a result, the staff is less concerned with taking an order and more with serving optimal guest experience.
Advertisement / Landing page
After scanning the QR code, an advertisement landing page can be displayed.
Uptime guaranteed
The Woby ordering app exists since 2014. With Woby you are sure of a reliable and solid party with which you are prepared for the future. The solutions are developed in-house with experts in various fields and have active customers in 54 countries. This allows us to guarantee an uptime of 99.9%.
Business Intelligence
Through our partnership with Omniboost, Woby can generate deep BI reports. With this, Woby helps the hospitality company to use these insights to steer on product price and offer.
See the link below to a video about Omniboost.
Multi-currency pricing (MCP)
The online menu of the Woby order app can be displayed in all currencies of the world.
Multi language Housekeeping
With the Housekeeping feature, guests can easily ask questions, make suggestions, submit complaints or praise so you can respond quickly. Woby's integrated call button offers your guests a convenient way to make and receive external and internal calls.
Save yourself time and money by updating your guest list and equiping rooms with phones, magazines and televisions. Avoid tedious coordination processes and ensure that guest messages reach the relevant employees quickly and effectively. Give your guests the ability to say no to daily room cleaning so you can reduce your staffing and processing costs.
Concierge
Take your service to a new level.
Does service quality suffer because several employees are unexpectedly ill or because all your employees are busy? Your digital Concierge can't call in sick, doesn't need a break and does just as well at four thirty in the morning as at three in the afternoon. With the Woby Concierge, each of your guests has personal contact. Woby Concierge is always available to help your guests and inform them about all the offers and special features of your hotel.
Build engaging customer journeys
Improved communication with your guests during their stay.
Guests love the ability to WhatsApp instead of having to phonecall the front desk. Woby keeps your guests informed of important information about your hotel. Need something? No problem - guests can send a message at any time. With Woby you are able to optimize the way you communicate with your guests and staff. You can inform them about last-minute offers, or let them know about local events that will enhance the experience of staying at your hotel.
Order on account (summarized bill)
You can turn the online payment function on or off per QR code. At Woby, guests can build up an bill and pay via the regular way at the end of their visit. Furthermore, Woby has functions where the guest can ask service or request the bill. Your guests no longer have to wait for the service.
Free product photos and Multi layouts
Via the Woby portal you can choose from hundreds of standard product photos for free. The images can be displayed in multiple ways (Multi layouts) on the guest's screen.
Supplements
The hospitality entrepreneur determines whether guests can choose mandatory and/ or optional supplements for an article via Woby. For example, a mandatory choice can be configured that a steak must be baked medium, rare or well done and optionally 'extra fries' can be selected.
Category times and Out of Stock
For each product and/or product group you can set which day and between which times the item can be ordered. An article can also be put Out of Stock so that the guest knows that it is (normally) available there but cannot be ordered now.
Service requests
One of the biggest annoyances of guests in the hospitality industry is when it takes too long before they get the bill. Woby resolves this issue with Service Requests. The guest presses the bell in Woby and is shown various Service Requests.
The guest can decide for himself when he is served. The service requests to choose can be set per QR-code / order location. Some practical examples:
- request for payment via PIN (operation immediately knows what the need is)
- request for cash payment
- request for technical support (example: hotel room)
Advantages Woby for hoteliers
We will visit you personally to show you how it works and answer all your questions. Without obligation. Why? Because we are convinced that you will never work without Woby again.
- Cheaper than an extra employee
- Present on all tables and rooms at the same time
- Less pressure on staff
- More space for hospitality
- More satisfied guests
- More revenue
And much more...
